Privacy Policy

This Privacy Policy describes how SWIFTRIG ('we', 'us', 'our') collects and uses personal data in connection with the website and services provided through swiftrig.tech.

Controller

Company name: KOVÁCS KRISZTIÁN-HUNOR ÎNTREPRINDERE INDIVIDUALĂ
Registered office: Romania, Covasna, Sfântu Gheorghe, Str. Dózsa György nr. 6
Website: swiftrig.tech
Contact for privacy matters: legal@swiftrig.tech

Scope and applicability

This Privacy Policy applies to the processing of personal data of visitors and customers in connection with the use of the website swiftrig.tech and with our repair, build and related services. The Website uses Google Tag Manager and Google Analytics 4 for analytics purposes, subject to your consent. The Website does not provide user accounts, online payments, newsletter subscription forms, or live chat functions.

Personal data we collect

• Identification and contact data that you provide to us (for example name, email address, phone number, physical address) when you contact us to request information, a quote or services.
• Device and service information that you provide (for example description of your computer or laptop, issues you report, preferred configuration for custom builds or repairs).
• Data submitted through our contact form, which includes the content of your message and the fields you complete (such as name, email address and any other information you choose to provide), as well as technical and contextual information such as the page URL from which the form was sent, the referrer URL, browser and operating system information, IP address, user agent and the date and time of the request. We collect this information in order to process your request and to protect the form against misuse and abuse.
• Technical data from your browser and device that is processed by our hosting provider (for example IP address, date and time of access, URL requested, browser type and version, operating system, referrer URL, pages visited), typically via server logs for security and operational purposes.
• Data related to our communications with you (for example emails you send to [legal@swiftrig.tech](mailto:legal@swiftrig.tech) and information recorded in our internal tickets for handling your request or warranty case).
• Analytics data collected via Google Analytics 4 (where you have given your consent), such as pages visited, session duration, approximate geographic location derived from IP address, browser type and version, operating system, device type, and referring URL. This data is collected using cookies and similar technologies and is processed by Google LLC on our behalf.

We do not intentionally collect special categories of personal data (such as data revealing health, political opinions or religious beliefs) through the Website.

Purposes and legal basis

We process personal data only for specific, explicit and legitimate purposes and on the basis of one or more legal grounds under the GDPR.

Website operation and security

When you access the Website, technical data such as IP address, date and time of access and user agent may be processed by our hosting provider to provide the Website, maintain its performance and ensure security (for example to detect and prevent abuse or attacks). The legal basis for this processing is our legitimate interest in operating a secure and reliable website (Article 6(1)(f) GDPR).

Handling inquiries and service requests

When you contact us by email or via the contact form, we process the personal data you provide (identification, contact details and case details), as well as related contextual and technical information (such as the page URL, referrer URL, browser and operating system details, IP address, user agent and timestamp) in order to respond to your inquiry, provide quotes or technical advice, open and manage service tickets, protect the contact form against misuse and handle warranty cases where applicable. The legal bases for this processing are taking steps at your request prior to entering into a contract and/or performance of a contract for repair, build or related services (Article 6(1)(b) GDPR), and our legitimate interest in providing high-quality customer service and protecting our systems against abuse (Article 6(1)(f) GDPR).

Performance of services and warranty

If we provide services to you (such as repair, custom build or diagnostics), we process your personal data to identify you as a customer, issue invoices, manage accounting, provide warranty and after-sales support, and maintain technical documentation related to work performed. The legal bases for this processing are the performance of the contract with you (Article 6(1)(b) GDPR) and compliance with legal obligations under Romanian tax and accounting law (Article 6(1)(c) GDPR).

Cookies and similar technologies

The Website uses Google Tag Manager to load and manage tags, including Google Analytics 4 (GA4), which sets cookies to collect analytics data about how visitors use the Website. Google Analytics 4 cookies include, among others, _ga (used to distinguish users, stored for up to 2 years) and _ga_<container-id> (used to persist session state, stored for up to 2 years). These cookies are analytics cookies and are not strictly necessary for the operation of the Website. They will only be activated after you have given your consent via the cookie consent banner displayed on your first visit. You may withdraw your consent at any time by clicking the 'Cookie Settings' link available on the Website. No marketing or advertising cookies are implemented at this time. If this changes in the future, we will update this Privacy Policy and implement an appropriate consent mechanism before using such technologies.

Cookie and storage detail

The following table lists the cookies and local-storage items used on this Website, their purpose, and their retention period.

You can manage your cookie preferences at any time by clicking the 'Cookie Settings' link in the footer.

Data retention

• Contact form submissions: messages submitted through the contact form are forwarded to our internal communication platform (Discord) and stored there indefinitely. There is no automatic deletion; data will be deleted manually upon a valid erasure request.
• Intake wizard submissions: data submitted through the intake wizard is forwarded to our internal communication platform (Discord) and stored there indefinitely. There is no automatic deletion; data will be deleted manually upon a valid erasure request.
• Cookie consent preferences: your cookie consent choice is stored in your browser's local storage for 12 months. After expiry, the consent banner will re-appear and you will be asked to make a new choice.
• Language preference: your language selection is stored in your browser's local storage persistently until you manually clear your browser data.
• Analytics data (Google Analytics 4): data collected via Google Analytics 4 is retained for the period configured in our Google Analytics account (up to 14 months, the Google default) and is subject to Google's own retention policies. Consent records are retained for as long as necessary to demonstrate compliance.
• Service and warranty data: where a service is completed, relevant data is retained for the duration of the warranty period for that service and for at least one year after the end of the warranty period where necessary for our legitimate interests or legal obligations.
• Accounting and tax records: invoices and related accounting documents are kept for the period required by Romanian law (typically up to ten years from the end of the financial year in which they were created), unless a longer period is required by law or necessary to defend our rights.

After the relevant retention period expires, personal data will be securely deleted or anonymised.

Third-party processors

• Hosting provider: the Website is hosted by Netlify, which processes certain technical data (such as server logs) on our behalf as a data processor, subject to appropriate contractual safeguards.
• Email provider: we use Titan Mail to send and receive email, so any personal data you send to our email addresses is processed by Titan as our service provider under appropriate contractual safeguards.
• Google LLC: we use Google Tag Manager and Google Analytics 4, provided by Google LLC (United States). Google processes analytics data on our behalf as a data processor under a Data Processing Agreement. Google Analytics 4 may transfer data to servers in the United States and other countries. For more information, see Google's Privacy Policy at https://policies.google.com/privacy.
• Professional advisers and authorities: accountants, legal advisers or competent authorities, where such disclosure is required by law or necessary to protect our rights.

When we engage third-party processors, we ensure that they are bound by appropriate contractual obligations regarding data protection, confidentiality and security.

International transfers

Some of our service providers (such as hosting, email providers, and Google LLC for Google Analytics 4) are based in, or may process data in, countries outside the European Economic Area (EEA), including the United States. In such cases, where personal data is transferred to a country that does not provide an adequate level of data protection, we will ensure that appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission or other mechanisms permitted by law. Google LLC participates in the EU-U.S. Data Privacy Framework, which provides an adequate level of protection for transfers of personal data to the United States for certified organisations. You may contact us for more information regarding international transfers and the safeguards used.

Data subject rights

• Right of access to your personal data.
• Right to rectification of inaccurate or incomplete data.
• Right to erasure ('right to be forgotten') in certain circumstances.
• Right to restriction of processing in certain circumstances.
• Right to data portability, where processing is based on consent or contract and carried out by automated means.
• Right to object to processing based on our legitimate interests, including profiling on that basis.
• Right to withdraw consent at any time where processing is based on consent, without affecting the lawfulness of processing before withdrawal.

To exercise any of these rights, please contact us at [legal@swiftrig.tech](mailto:legal@swiftrig.tech) and clearly specify your request.

Children's data

Our services are generally aimed at individuals capable of entering into contracts for repair or purchase of computer equipment, but minors may contact us through their parents or guardians. We do not knowingly collect personal data directly from children under the age of 16 through the Website without verifiable parental consent. If you believe that we have collected personal data from a child under 16 without appropriate consent, please contact us and we will take steps to delete such data where required.

Social media

We may operate pages or profiles on third-party social media platforms (such as Facebook, Instagram or TikTok) to promote our services. Any personal data you provide directly on such platforms is processed under the terms and privacy policies of those platforms. When you interact with our official social media profiles (for example by sending messages or posting comments), we may process the data visible to us for the purpose of responding to you and managing our online presence, based on our legitimate interest in communication and marketing.

Contact & complaints

If you have questions or requests regarding this Privacy Policy or the processing of your personal data, you can contact us at [legal@swiftrig.tech](mailto:legal@swiftrig.tech).

You also have the right to lodge a complaint with the Romanian data protection authority (Autoritatea Națională de Supraveghere a Prelucrării Datelor cu Caracter Personal – ANSPDCP), or with the supervisory authority of your habitual residence, place of work or alleged infringement.

Effective date: June 2nd, 2026. This Privacy Policy may be updated from time to time. Material changes will be indicated on this page.